Ann Pocapalia, RD, CDE

Tele: 650 579-1981 | email:

Insurance Coverage

I Have Contracts with the Insurance Companies Listed Below.

  • Palo Alto Medical Foundation, Mills-Peninsula Division (PAMF/MPMG)
  • Medicare
  • Aetna
  • Health Net
  • United Health Care, Pacific Care
  • Cigna, Great West
  • PHCS, Multiplan, Principal
  • First Health, CCN Coventry
  • UMR, Sutter Select

*** Please note that at this time PPO plans such as Anthem Blue Cross, Blue Shield, and Blue Cross Blue Shield do not contract with dietitians.

Does My Insurance Cover Nutrition Counseling?

Whether or not your insurance covers nutrition counseling services depends on your policy. Listed below are the questions to ask your insurance company. Document every answer. Save this information until all your claims are paid.

  1. Call the customer service number or member service number listed on your insurance card. Ask for benefits and eligibility.
  2. Ask for the name of the person helping you.
  3. Ask if your policy covers medical nutrition therapy and give them the Procedure codes 97802 (initial visit) and 97803 (follow-up visits).
  4. Ask if your policy covers your Diagnosis code(s).Choose only those codes that apply to your health condition.
    Diagnosis codes:
    diabetes E11.9high triglycerides E78.1 obesity E66.9
    prediabetes R73.09hypertension L10morbid obesity (100 lbs overweight) E66.01
    high cholesterol E78.0 celiac 579.0 IBS K58.0
  5. If it is a covered benefit, ask the following questions:
    • How many visits are covered?
    • How much you would be responsible for?
    • Is there a Co-payment?
    • Is there partial coverage (Coinsurance)?
    • Is there a Deductible? How much is it? Have I met my deductible?
  6. Do I need precertification or preauthorization?
  7. Ask for a reference number to confirm that this information was documented.
Note: For PPO plans with Anthem Blue Cross, Blue Shield, and Blue Cross Blue Shield; if nutrition services are a covered benefit; then request an authorized “Out of Network Referral”.
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